FAQ

Updated October 25th, 2024

ORDERING

How do I place an order?

We accept orders by phone (800-990-9934), fax (845-469-3163), e-mail (info@adrbulbs.com), your regional A.D.R Bulbs, Inc sales representative or online at www.adrbulbs.com.

What is your minimum order?

Our order minimum is $400.00.

How do I know it's safe to order online?

We use a tokenization system to ensure the highest level of security. 

http://www.clarity-connect.com/index.cfm/fuseaction/home.showpage/pageID/30/index.htm

Is there an order deadline?

Our complete fall assortment is available until July 12th.  

Our complete spring assortment is available until December 6th.

After these dates, all orders are subject to availability.

How do I obtain a copy of your print catalogs?

Please click on the catalog request forms located on our home page and fill out the appropriate information.

A valid tax id is required to process catalog requests.

You may also view interactive versions of our print catalogs in the Virtual Catalogs section of the website.

CANCELLATIONS

What is your cancellation policy? 

No returns or cancellations will be accepted without prior authorization.

All cancelled or refused orders will be subject to a 20% restocking fee.

All shipping charges are non-refundable.

Please review our Terms & Conditions of Sale for more information. 

PAYMENTS

Do you accept credit cards?

Yes, we accept Visa, MasterCard, American Express and Discover.

When will my credit card be charged?

Credit cards are charged the week of shipment.

What other payment methods do you accept?

If you would like to use Apple Pay, Google Pay or ACH, please contact ashley@adrbulbs.com to receive an e-mail with the appropriate payment link. 

What are you terms for non-internet orders?

For first time customers, we require credit card payment prior to shipment. For future orders, credit is then established.

Standard terms are 2% 10 day, 30 day net. There is a 1% late charge per month, 12% APR.

Please review our Terms & Conditions of Sale section for more information.

SHIPPING

How is freight calculated?

We base our freight percentages on the current UPS (Ground) & XPO (LTL) rates that we are being charged. We constantly review our carriers and program to ensure our rates are as economical as possible for our customers:

East: add 10% ($12.00 minimum). Orders over $1,500, add 7.5%.

AL, CT, DC, DE, FL, GA, IL, IN, KY, MA, MD, ME, MI, MS, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WI, and WV. 

West: add 15% ($18.00 minimum). Orders over $1,500, add 12.5%.

AR, AZ, CA, CO, IA, ID, KS, LA, MN, MO, MT, ND, NE, NM, NV, OK, OR, SD, TX, UT, WA, and WY.

When will my order ship? 

Fall orders placed prior to July 12th begin shipping the week of September 2nd. Orders placed after the deadline begin shipping the week of September 16th. 

Spring orders placed prior to December 6th begin shipping the week of March 3rd. Orders placed after the deadline begin shipping the week of March 17th.

Can you guarantee my ship or delivery date?

No, the ship date reflected on your order confirmation is our best estimate given the information available to us. Due to many factors outside of our control (late harvests, delays at sea, delays at the ports) we cannot guarantee specific dates for shipping or delivery. 

Can I submit delivery instructions? 

For LTL (truck) shipments, yes we can instruct the carriers that a delivery appointment, lift gate, or freeze protection is required.

For Ground (UPS) shipments, UPS does not accept any delivery instructions. 

Do you ship Alliums to Idaho or Washington?

Due to an Idaho state quarantine, allium bulbs cannot be shipped to Ada, Bingham, Blaine, Boise, Bonneville, Canyon, Cassia, Elmore, Gem, Gooding, Jefferson, Jerome, Lincoln, Madison, Minidoka, Owyhee, Payette, Power, Twin Falls, and Washington Counties.

Also affected are the following five counties in the State of Washington: Adams, Benton, Franklin, Grant and Klickitat.

Do you ship outside of the continental USA? 

No, we do not ship to AK, HI, PR or any US territories. Please note we also do not ship to Alaska Marine Lines in Seattle for final service to AK. 

Do you ship internationally?

No, we only ship within the continental USA. Please note we do not supply phytos for re-export. 

Do you ship by air or offer overnight delivery?

No, we do not ship via air freight.

I received bulbs or plants that are not up to standard. What should I do?

When dealing with any live product, it is possible that material may arrive in unsatisfactory condition.

Kindly contact us via phone or e-mail within 10 days of receipt and we will either replace the product or credit your account immediately.

OTHER

Do you offer pre-cooling? 

Yes, we can pre-cool bulbs to 9 C (48.2 F) beginning the week of October 2nd.

We suggest delaying shipment at least 6 weeks to allow for a proper head start on cooling.

Please note we do not offer 5 C cooling.

Are there quantity discounts for larger orders?

Yes! If you are need of 10,000+ bulbs of a single variety, please contact us at 1-800-990-9934 or via e-mail at info@adrbulbs.com for further information on large quantity discounts.

Can I unsubscribe to the e-newsletter?

Yes, we use Constant Contact for all our e-mails to ensure the privacy of our client's information. You may safely unsubscribe at anytime!

Do you sell to homeowners?

No, we are strictly wholesale and do not sell to homeowners. A ST-120 (resale certificate) is required to order. 

Are the images on your website available for distribution?

The images on our website are copyright protected by A.D.R. Bulbs, Inc and Visions BV of the Netherlands, and cannot be downloaded, copied or distributed without written consent from both parties.

Do you have a guarantee?

We 100% guarantee our bulbs be viable, healthy, and free from injurious insects and disease upon receipt.

We gurantee that all of our bulbs are grown from cultivated stock (never harvested from the wild).

In addition, all of our bulbs are inspected by United States, Canadian & Dutch Departments of Agriculture (copies of these certificates are available upon request).

We give no warranty to viability of our product after 10 days of receipt. 

We cannot guarantee survival of product after this time due to factors that are beyond our control (improper storage, delayed planting, improper planting, extreme weather, poor soil conditions).

What are your hours? 
Our normal business hours are 8:00 AM - 4:30 PM, EST.

In the fall these hours are extended, and we are open 7:00 AM - 7:00 PM, EST.

To reach us outside of normal business hours, we frequently check the info@adrbulbs.com mailbox.

PLANTING & STORAGE

When should fall bulbs be planted?

The general rule of thumb is to plant when the soil temperatures in your zone reach approximately 55°F and nighttime temperatures stay between 40° and 50°F.

How late can I plant fall bulbs?

For the most part, as long as you are able to dig into the ground you can plant (especially with daffodils).

From the time of first frost in your zone, you have 6-8 weeks left of planting time. 

How do I store bulbs prior to planting?

Bulbs must be stored in a cool, dry area with excellent ventilation.

Bulbs are tough, and temperatures between 40 and 70 degrees won't bother them, however colder is always better in this case.

Are your bulbs treated with neonicotinoids?

Our Dutch growing operation, Ruigrok Flower Bulbs, is MPS certified (More Profitable Sustainability) under certificate number 910175 and neonicotinoids are never used on our family farms. Many of our partner growers have also undergone the same certification process. 

In regards to the flower bulb sector as a whole, pesticide use is heavily regulated in the Netherlands, and extensive research has been done on this topic. Please find several statements from the Anthos Royal Dutch Trade Association for Flowerbulbs and Nursery Stock at the bottom of this page. 

CULTURAL

Which tulip varieties will come back the following year?

In our experience, no tulip variety can be guaranteed to return the following year which is why we market our tulip bulbs as annuals.

In Holland, tulips return with ease due to the sandy soil (perfect for drainage), cool spring weather (allows foliage to hang around and return energy to the bulb) and harvest techniques. In the USA, customers want their blooms to last as long as possible, whereas in Holland, our farm will remove the tulip heads after one week of flowering. The tulip bloom requires a lot of energy, thus stressing the bulb and preventing it from producing the large bulb that would be necessary for perennialization the following year.

That being said, some groups have stronger perennial tendencies than others. Darwin Hybrid's, Fosteriana, Greigii's, Kaufmanniana, & Specie tulips offer the best odds. Make sure to always apply a good nitrogen based fertilizer like Espoma Bulb-tone as well.

DAFFODIL SIZING EXPLAINED:

Daffodils are advertised in a variety of different sizes and ways throughout the industry (many of which are unclear or incorrect). This is due to confusion associated with the now defunct "old" grading system, and the current grading system.​ Dutch and United Kingdom grown daffodils are also graded & labeled in different ways. United Kingdom (or UK) daffodils are graded using a long slot riddle whereas Dutch daffodils are graded using a round riddle (the same way tulips are graded). The most important rule of thumb is as follows:

Dutch size DN1 = UK size 16+ cm (A select few varieties can produce a bulb like this. These are exhibition sized bulbs)
Dutch size DN2 = UK size 14/16 cm (Considered top size by today's standards. We strive to offer as many varieties as possible in this class)
Dutch size DN3 = UK size 12/14 cm (Most commonly marketed size)
Dutch & UK Size 10/12 cm (Generally found in big box stores)